“Thanks to this implementation, we were able to overcome an important limitation in traditional research methods, such as manual or semi-automated coding, which were not feasible due to restrictions on time, volume of responses and available resources”

The implementation of this text analytics platform has revolutionized the way we work. Processing thousands of comments from our restaurants, which used to take days, is now done in just 20 or 30 minutes. This agility allows us to respond more quickly to the needs of our customers, improving their experience in our establishments. In addition, the work environment analysis, which used to take almost a week, is reduced to just 2 hours, allowing for more timely decisions about the well-being of our employees.