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We predict customer satisfaction in real time in any instant messaging channel
We identify customers’ purchase intentions of any given product / service in any instant messaging channel
We detect real time complaints to avoid compliance issues and to treat objections fast in any instant messaging channel
We identify flow patterns through continuous information monitoring and we apply machine learning to optimize digital onboarding, customer service and digital sales
We extract the intent from each conversation flow to create more efficient bots
We continuously scan thousands of different linguistic variations that customers may have to refer to similar intents. We then improve the performance of your bots
We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing.-Tony Hsieh
We use deep learning to detect customer service operation flows and the intent behind each customer request. Each intent is assigned to a flowchart to optimize the customer' journey until his requirements are met with the best solution.
“The goal of the company is to have a customer service that is not just the best,but legendary”.- Sam Walton
We detect our clients' intentions, and by applying deep learning, we are able to automate customer service through any instant messaging channel.
"Happy customers are your biggest advocates and can become your most successful sales team."- Lisa Masiello
Each intent teaches us how people express their thoughts to transmit intention. In addition to intents, we add thousands of ways people express the same idea and we train bots efficiently so that they can answer a large amount of requests. In case the bot is not able to give an accurate response, the request is directed to a human (hybrid bot implementation).
Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.- Chip Bell
We create the best AI customer service to automate interactions with our machine learning tools. We deploy your customer service AI in Whatsapp, Live chat, Facebook Messenger, Telegram, Mobile apps (SDK), SMS, etc. or you can consume an API
We analyze your conversational data and extract all the flowcharts of you customer service interactions
We then extract all the intents from your flowcharts with advanced machine learning models
We identify all the training phrases from the intents and we create your optimized bots
Use the API or deploy AI customer service using Google Dialogflow in your preferred instant messaging channel. Whatsapp, Live chat,SDK Mobile, Facebook Messenger, Telegram, etc.
Choose your instant messaging channel
Facebook Messenger
Live chat
Mobile apps (SDK)
Telegram, Twitter, SMS
API
We use conversational data to predict behavior, trigger actions and create the best customer experience.
We use deep learning in real time during conversations between customers and companies.
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We analyze and predict customers' behavior through conversational data. We build effective machine learning models for our clients