Customers produce millions of messages daily; that's a lot of data to create better customer experience and products
NPS insights are very valuable only if they are well analyzed.
For example: Do you know the Net promoter score per topic, per thematic, per category in your business?
Look at themes at a high level, and then drill down to individual comments.
Build the best customer experience in Banking
Analyze conversations, reviews, emails, etc. in real time and take actions
Deep Talk enables you to integrate the text analysis into your selling strategies, improving the overall performance of your team
Your bank evolves as your customers evolve.
Track this evolution over time, following indicators such as NPS, CSAT, Sentiment, topics, and categories.
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Time is one of the most important resources
Focus your energy on the general review of the process
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