Integrations, APIs, Data Export, etc. Incorporate text analysis into your analytics today.
NPS insights are very valuable only if they are well analized.
For example: Do you know the NPS per topic, per thematic per category in your business?
Look at themes at a high level, and then drill down to individual comments.
Get the sentiment per topic and category.
The more you know about your customers, the easier it is to build a retention-driving and customer-centric CX strategy.
Deep Talk enables you to easily unify, monitor, analyse, and take action on what your customers are telling you in their feedback.
Gain insight of how your Customers are feeling
Proactively retain customers before they become disappointed
Gain new customers and Increase Customer retention
Prioritize based on analysis of internal and external Customer feedback.
Time is one of the most important resources
Focus your energy on the general review of the process